FrequentlyAsked

RANDOM spans underground culture and high fashion — not one aesthetic. The site is intended for ages 16 and up. Read more on our About page.

Every RANDOM piece is made to order. After payment, production takes 3–5 business days. Then shipping within the US takes another 5–10 business days. Total estimated time from order to doorstep: 8–15 business days.

Currently we only ship within the United States. International shipping is on our roadmap. Follow our socials for announcements.

Yes. Once your order ships, you'll receive a tracking number by email. You can also find it in your Account order history, or use our Order Lookup tool if you checked out as a guest.

You can cancel for a full refund as long as production has not started. If your order is still waiting to be made, it will be cancelled and refunded automatically. If production has already started, your request is sent to our support team and we'll do our best to stop it. Once your order has shipped or been delivered, cancellations and refunds are not available. To request a cancellation, go to your Account orders or email randomcontact965@gmail.com immediately.

Because each item is made specifically for you, we do not accept returns for change of mind, wrong size, or buyer's remorse. If you receive a defective or incorrect item, we'll replace it or issue a full refund — email us within 14 days of delivery with your order number and a photo. No refunds are issued after an order has been delivered for any other reason.

Check our Size Guide for detailed measurements for t-shirts, hoodies, and accessories. We recommend measuring a garment you already own and comparing to our charts. When in doubt, size up — our cuts tend to run true to size.

Our tees are printed on premium 100% ringspun cotton or cotton/poly blend fabric. Hoodies are typically 80/20 cotton/polyester fleece. Exact material composition is listed on each product page.

To keep your print sharp: machine wash cold, inside out, with similar colors. Tumble dry low or hang dry. Do not bleach or iron directly on the print. Avoid dry cleaning.

Payments are processed securely through our payment provider. We accept all major credit and debit cards. Your card is charged at the time of purchase. We never store your card information on our servers.

You earn points on every purchase. Points can be redeemed for discounts on future orders. Points have no cash value. If a refund is issued, points earned from that order are removed and any points you redeemed on that order are restored to your balance. Log into your Account to view your balance.

Yes. Enter your coupon code at checkout. Coupons may have expiration dates or minimum order requirements. Only one coupon can be applied per order. Follow us on social or check Drops for exclusive discount codes.

Visit our Contact page to send us a message, or email randomcontact965@gmail.com directly. We typically respond within 1 business day.