Returns &Refunds

If you receive a defective item or the wrong product, we will replace it or issue a full refund within 14 days of delivery. Email us at randomcontact965@gmail.com with your order number and a photo.

Because products are made specifically for you, we cannot accept returns for size changes or change of mind. Please review sizing carefully before ordering.

You can cancel for a full refund while production has not yet started. If production has already begun, your request goes to our support team and we'll do our best to intervene. Once your order has shipped or been delivered, cancellations are not possible. To cancel, visit your Account or email randomcontact965@gmail.com as soon as possible.

Delivered orders are final. We do not offer refunds or exchanges for change of mind, wrong size selection, or buyer's remorse. Please review sizing carefully before ordering using our Size Guide.

Approved refunds are processed within 3–5 business days and appear on your statement within 5–10 business days depending on your bank.